UMI Terms and Conditions
Effective Date: 01/01/2025
Welcome to UMI! By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before using the UMI platform.
1. Acceptance of Terms
By using UMI, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Eligibility
To use UMI, you must be at least 13 years old. By registering, you confirm that you meet this age requirement.
3. Account Registration
- Users must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- Notify UMI immediately of any unauthorized account use.
4. Use of Services
- UMI grants you a non-exclusive, non-transferable license to use our platform.
- You agree not to misuse the platform or engage in prohibited activities such as fraud, spamming, or hacking.
5. Rewards and Memberships
- UMI allows users to earn and redeem rewards through participating businesses.
- Rewards are subject to availability and the terms set by the respective business.
- UMI is not responsible for disputes arising between users and businesses regarding rewards.
6. Payment and Transactions
- Payments made through UMI are processed securely by third-party providers.
- UMI is not liable for payment disputes or issues with third-party services.
7. Shipping Policy
Processing Time: Orders are processed within 1-3 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery: We offer standard and express shipping options. Delivery times vary based on the destination and selected method.
Tracking: Once your order is shipped, a tracking number will be provided to monitor its status.
International Shipping: Customs fees or import duties may apply and are the responsibility of the recipient.
8. Return & Refund Policy
Returns: Items may be returned within 30 days of purchase, provided they are in original condition and packaging. To initiate a return, contact our support team at [Insert Contact Email].
Refunds: Refunds will be processed within 5-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.
Non-Returnable Items: Certain items, such as personalized goods or perishable items, may not be eligible for return. Details will be specified at the time of purchase.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
9. Termination
UMI reserves the right to suspend or terminate accounts at its discretion, including for violations of these Terms and Conditions.
10. Limitation of Liability
UMI is not liable for any indirect, incidental, or consequential damages arising from the use of our platform. Our liability is limited to the maximum extent permitted by law.
11. Privacy
Your use of UMI is subject to our Privacy Policy, which outlines how we collect, use, and protect your data.
12. Changes to Terms
UMI reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of [Insert Country/Region]. Any disputes will be resolved under the jurisdiction of the courts in [Insert Location].
14. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us:
- Email: support@ggcg-app.com
- Address: No 24, Jalan Puteri 11/6, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia