UMI Return & Refund Policy

Effective Date: 01/01/2025

Return Eligibility

Items may be returned within 30 days of purchase, provided they are in their original condition, unused, and in their original packaging. Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.
• Perishable goods such as food or flowers.
• Items marked as final sale.

How to Initiate a Return

To initiate a return, please contact our support team at [Insert Contact Email] with your order details. Our team will provide instructions on how to proceed with the return.

Refunds

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, UMI will cover the return shipping expenses.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [Insert Contact Email] within 7 days of receiving your order. Include photos of the damaged item and your order details. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us:

• Email: support@ggcg-app.com
• Address: No 24, Jalan Puteri 11/6, Bandar Puteri Puchong, 47100 Puchong, Selangor, Malaysia